FAQ (Frequently Asked Questions)
1. What materials are used to make VDS Leathers products?
Our products are crafted from high-quality, ethically sourced genuine leather. We carefully select leather for its durability, natural texture, and premium feel, ensuring every piece stands the test of time.
2. How do I care for my leather bag?
To keep your leather bag looking its best, use a leather conditioner every few months and store it in a dust bag when not in use. Avoid direct exposure to moisture and sunlight, and clean with a damp cloth if necessary.
3. Are all your leather bags handmade?
Yes, each VDS Leathers bag is handcrafted by skilled artisans. We pride ourselves on the craftsmanship and attention to detail that comes from years of experience in the leather industry.
4. Can I customize a VDS Leathers product?
Currently, we do not offer product customization. However, our minimalist and timeless designs are crafted to suit a wide range of styles and preferences.
5. How long will it take for my order to arrive?
Delivery times vary depending on your location but generally range from 2-3 business days within South Africa.
6. Do you ship internationally?
At this time, we do not offer international shipping. We are actively working to expand our shipping options and look forward to serving customers worldwide in the future.
7. What is your return policy?
Our refund policy allows for a 30-day return period. To qualify for a return, your item must be in its original condition, unused, with tags, and in its original packaging. Returns must also include the receipt or proof of purchase. Note that certain items, such as custom orders or sale items, may not be eligible for returns. If your return is approved, a refund will be processed to your original payment method. The customer is responsible for return shipping costs unless the item is defective or damaged upon arrival. For more details, please review our full Refund Policy
8. Will leather stretch over time?
Yes, genuine leather will naturally stretch and mold over time, especially if frequently used or subjected to heavy loads. To minimize excessive stretching, avoid overfilling your leather bag and store it properly when not in use.
9. How can I tell if a leather product is made from genuine leather?
Genuine leather has a distinct texture and aroma that is hard to replicate. It may have slight imperfections, such as natural wrinkles or color variations, which indicate its authenticity. Faux leather, on the other hand, often has a uniform appearance and lacks the natural scent of real leather.
10. How can I contact VDS Leathers for more information?
You can reach us through the Contact Us page on our website or email us at info@vdsleathers.co.za. We are always happy to assist with any questions or concerns.
